Evaluation guidelines
These guidelines describe what belongs on Client Report and what does not. They apply equally to every contributor and every company.
Write from your own engagement
- Describe an engagement you were personally part of, as the vendor or as a member of the vendor's team.
- Do not write about an engagement you only heard about.
- One evaluation per engagement. If you worked with the same company twice, post two evaluations.
Describe process, not people
- Do not name the individuals you worked with, and do not describe them in a way that identifies them.
- Criticise how the work was run — briefing, approvals, contracting, payment — not the character of anyone involved.
- Nothing on this site may be used to attack, harass or shame a company or a person.
Keep confidential material out
- No confidential business information, unannounced products, or personal data.
- Contract terms may be described in general terms — payment days, currency, governing law — without quoting the contract.
Companies have a right of reply
- Any company may respond publicly to a review about it.
- A company may dispute a record or request removal, with reasons.
- Anyone may report a review. Reported reviews are checked, and are removed if they breach these guidelines.
What we will not do
- We do not write evaluations, and we do not edit one into something its author did not say.
- We do not remove or hide an evaluation in exchange for money, a business relationship, or a request without reasons. Removal follows these guidelines and nothing else.
- We do not selectively hide critical evaluations while keeping favourable ones.
- Where anyone connected to us posts an evaluation, that connection is disclosed on it.
Contributor information is not public. Where required by a valid legal request from a court, law-enforcement authority, or other competent body, we may provide information to the extent legally required.